Links on User Experience

User Experience Evaluation in Nokia

Abstract
Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental devices. We have established processes to take user needs and wants into account when designing new concepts, and we do various types of evaluations with real users during the development process. Experience evaluations are, however, an area we want to improve. In this paper, we describe the user experience evaluation practices in the different phases of Nokia product development process.
User Experience Evaluation in Nokia (PDF, 38 kb)

How to Use Social Media to Supplement Your Research

If you’ve been in the market or customer research business for longer than 20 years, then you remember when gathering data to come up with relevant information that you can make some decisions with was both an expensive and extensive proposition. You had to have access to sample and respondents, you may have had to either do a focus group, use the phone or mail your survey. Each method had its good points and bad points – and none are all that appealing, especially if all you wanted was a little insight and direction as to what areas of research to allocate your time and your money.

The internet has not only increased the ease and lowered the cost of getting to secondary information, but has made getting your hands on primary and demographic information just as easy and inexpensive.

The author shares some creative ways used to get to decent, usable information that has helped her pull together better surveys, and get better information.

How to Use Social Media to Supplement Your Research

Fresh vs. Familiar: How Aggressively to Redesign

Summary
Users hate change, so it’s usually best to stay with a familiar design and evolve it gradually. In the long run, however, incrementalism eventually destroys cohesiveness, calling for a new UI architecture.
Fresh vs. Familiar: How Aggressively to Redesign

Nine Essential Characteristics of Good UX Designers

The author puts forth the following as nine essential characteristics one must possess to make a good software user experience designer:

  1. A Deep Understanding of Human Psychology & Research Methods
  2. Competence in the Basics of Graphic Design
  3. An Awareness of and Interest in Technology
  4. Verbal & Visual Communication Skills
  5. Moderate Familiarity with Business, Deep Familiarity with Your Business
  6. The Ability to Quickly Learn a Subject Matter Area
  7. Mediation, Facilitation, & Translation Skills
  8. Creativity & Vision
  9. Passion

Nine Essential Characteristics of Good UX Designers

Papers from CHI 2009 Mobile User Experience Research: Challenges, Methods & Tools

Browse from this list of papers by participants and program committee members for CHI 2009 Mobile User Experience Research: Challenges, Methods & Tools

Papers from CHI 2009 Mobile User Experience Research: Challenges, Methods & Tools

25 Brainstorming Techniques

Caught with a problem you cannot solve? Need new ideas and solutions? The process of brainstorming requires you to think out of the box that is keeping you in the problem.

The idea for this post was triggered by a question from a reader, who asked the author on her thoughts of the best brainstorming methods to achieve the best results. Because brainstorming is applicable to all kinds of contexts and there is no one size fits all method, she wrote a post on the different possible types of brainstorming techniques that can be used instead.

Here is a list of 25 brainstorming techniques. From this list, the best method for the issue being faced can be chosen and applied accordingly.

25 Brainstorming Tips

5 Models of Corporate User Experience Culture

These patterns are recurring, and can be found in almost all companies that have a user experience practice. The author has grouped them into 5 models of how companies incorporate user experience in their culture. These 5 models are based on where in the corporation the user experience practice resides, and what types of interactions the user experience practice has with the rest of the organization.

  1. User Experience in I.T
  2. User Experience in Operations
  3. User Experience in Marketing
  4. User Experience as a Unique but Equal Entity
  5. User Experience as a Unique but Superior Entity

The 5 Models of Corporate User Experience Culture

The Apple User Experience Resource

Apple offers developers a complete guide to Mac OS X user experience design with the Apple Human Interface Guidelines. These guidelines provide detailed instructions on how to create an intuitive interface that enables users to accomplish tasks quickly and efficiently, while maintaining the consistency and ease of learning that characterizes most successful Macintosh applications. Interface Builder, part of the Xcode Tools, is Apple’s graphical editor for designing an application’s Aqua user interface.

The Apple User Experience Resource

Beware of Style in Icon Design

The icons or baby faces used as part of user interface have now turned into a major aspect of product branding. With powerful computers, enhanced graphics capabilities, advanced tools for illustration, and professionals to advocate rich user experience, icon design has become more important and complex than ever before! Windows Vista has raised the standard of quality icons even higher. An interface design project forced the author to think about ’style’ in icon design.

What are the possible ways to overcome problems related to style of icons?

  1. Create sample icons which are representative of the complexity and overall range of icons required for the project. These icons should be best rendered and acceptable in terms of desired quality and style.
  2. Define style guidelines (all attributes shown above as applicable) based on sample icon designs.
  3. Sensitize the entire design team to understand the style sensitive attributes of icon design. Help them notice and feel each attribute of the style.
  4. Select the designers whose style of designing/rendering is naturally similar.
  5. Lead designer(s) to sketch and compose all icons before they get rendered.
  6. Lead designer to monitor and guide the rendering (This is similar to the model of key animators and in-between artists followed in animation field).
  7. Review the stylistic aspects as per the guidelines.
  8. Ask users / designers / developers to identify the misfit icons in terms of style.
    Proper definition of style attributes can be helpful in evaluating the consistency of style.
  9. Refine

Beware of Style in Icon Design

UX Pioneers- Interviews with the people responsible for creating the UX discipline

The UX Pioneers project aims to reveal the motivations and perspectives of key players in the User Experience industry through in-depth interviews and discussions with the site’s publisher, Tamara Adlin.

UX Pioneers