The UX Bookmark

UX Pond- a User Experience search engine

admin — Wed, 25 Aug 2010 17:42:49 +0000

UX Pond is a search engine dedicated to user experience blogs, journals, discussion, UI patterns, and tools. That doesn’t mean it’s a cliquey club of bloggers scratching each other’s backs. The list of sites searched aims to encompass all relevant content.

UX Pond- a User Experience search engine

Deeper insights from Customer Satisfaction (Beyond Net Promoter)

admin — Thu, 19 Aug 2010 14:29:48 +0000

With all the debate over the past few years about the Net Promoter Score, some people seem to have forgotten that Customer Satisfaction research can lead to deep insights about customers that will help organizations in many ways. Even the idea that higher levels of satisfaction are related to improved profits seems to have become a cliché. “Satisfaction would be nice,” some seem to say, “but I can’t focus on it now. Spending more time on sales is more important”.

Perhaps one reason for the lack of respect for customer satisfaction is the fact that the original studies are quite old. Perhaps too, managers think that focusing on the fundamentals isn’t as likely to pay off quickly. After all, it is easy to see and measure sales activity. But if you are chasing after the wrong customers that activity is likely to be inefficient at best, or even wasted. In today’s economy, it is critical to focus on the customers and prospects that will be profitable. And that doesn’t mean just the most obvious. Just because a customer is vocal doesn’t mean that they’ll be profitable.

Deeper insights from Customer Satisfaction (Beyond Net Promoter)

Breaking Up Large Documents for the Web

admin — Mon, 16 Aug 2010 15:03:52 +0000

Most people come to the web for information, not for a complete document. They don’t want the user manual; they want instructions for the task they are doing. They don’t want the handbook; they want the answer to specific questions. They want usable, manageable pieces. To present content on the web in the amount that most people want:

Think “topic,” not “book”
Break large documents into topics and subtopics

Breaking Up Large Documents for the Web - Part 1, Part 2, Part 3

A huge list of Style Guides and UI Guidelines

admin — Thu, 12 Aug 2010 15:29:32 +0000

If you are a graphic designer or an interaction designer and have ever been tasked with creating a style guide or UI guidelines document (both are different and I’ve had the pleasure to work on both of them creating templates and the actual documents for brands and products), this list should help you out as a consolidated list of references. This list is going to be constantly updated (and will ultimately be a monster list, it’s quite modest for now) of publicly accessible style guides and UI guideline documents on the web. If you find any links not working or would like to suggest one that is not on the list, feel free to comment and let me know.

DezineConnect- an Indian design portfolio gallery

admin — Wed, 04 Aug 2010 16:18:18 +0000

DezineConnect celebrates design from India. DezineConnect aims to showcase Indian designers, design buyers, and design support people.

Dezine Connect

Visualizing Fitts’ Law

admin — Sun, 25 Jul 2010 15:10:36 +0000

Published in 1954, Fitts’s Law is an effective method of modeling the relationship of a very specific, yet common situation in interface design. That situation involves a human-powered appendage at rest (whether it’s physical like your finger or virtual like a mouse cursor) and a target area that’s located somewhere else.

Visualizing Fitts’s Law

Ultimate guide to table UI patterns

admin — Sun, 25 Jul 2010 15:04:39 +0000

For people who need tables in everyday work they are hated element that makes them scream. And it shouldn’t be this way. Here are some of the patterns that can help in creating less evil tables.

Ultimate guide to table UI patterns

Three more table UI patterns

Bad Designs

admin — Mon, 19 Jul 2010 14:40:14 +0000

Bad Designs is a scrapbook of illustrated examples of things that are hard to use because they do not follow human factors principles.

Bad Designs

What every UX professional needs to know about statistics and usability tests.

admin — Sat, 12 Jun 2010 16:36:49 +0000

It turns out you do need to know some math to work in user experience. Being in UX means that sooner or later you’re going to have to deal with data on user performance or satisfaction, typically from a usability test. Even if you restrict yourself to design and leave the user research to others, you’re going to have to review the results of user research to inform your design work, so you’re going to need some concepts for evaluating that data. Specifically, you need to know a thing or two about inferential statistics, the branch of statistics that helps you determine what you can reasonably conclude about your population of users based on what you’re seeing in your sample of users.

What every user experience professional needs to know about statistics and usability tests.

What You Need to Know About Eye Tracking

admin — Wed, 19 May 2010 16:08:15 +0000

When you see a heatmap for the first time, you are probably so busy saying “wow!” that you forget to critically evaluate what you are seeing. It’s easy to feel intimidated. The technology involved is phenomenal. But this doesn’t mean all research done on an eye tracker is infallible– far from it. This talk is intended to give you a heads-up on how to think critically about eye tracking.

You may also view the presentation at Harry’s website, 90 percent of everything.