In summary, view content less as a means of transacting relationships and more as an opportunity to make them flourish. With that perspective, you will be more likely to take the time to craft content that cultivates deeper relationships with your customers—and that can transform them into your advocates.
The UX Bookmark
- If you are a usability engineer, user researcher, human factors specialist, interaction designer or an information architect, the UX Bookmark is a resource specially for you.
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