Justifying user centred design: Calculating cost benefits

For organisations already committed to user-centred design a cost-benefit analysis is not essential but it can provide a valuable input when formulating a usability plan.

The technique can be used repeatedly as a development project progresses to reassess the importance of various activities. The process can also be used to compare different usability methods and so aid selection of the most cost effective method.

Justifying user centred design: Calculating cost benefits