User-Centered Design at IBM

User-Centered Design (the focus of this section) is a well-established process that is used by IBM and many other organizations to deliver products that meet users’ expectations. This process has been supplemented by the Outside-In Design approach (see the book on this subject), which brings a focus on business value, and by the Agile approach to development, which is a set of best practices that can be used to support iterative development to improve time to market and stakeholder value.

This section includes:

  1. What is User-Centered Design? An overview of the User-Centered Design process.
  2. User-Centered Design principles The six principles at the heart of User-Centered Design.
  3. User-Centered Design process The six stages of the User-Centered Design process.
  4. Adopting User-Centered Design Strategies for adopting User-Centered Design practices in your organization.
  5. Getting started – Staying committed
  6. Cost justifying ease of use The financial benefits of making products easy to use.
  7. User-Centered Design FAQ Frequently asked questions about User-Centered Design.
  8. IBM User-Centered Design labs A look at IBM User-Centered Design Labs.
  9. Recruiting participants Methods and resources for recruiting representative users to participate in User-Centered Design activities.
  10. Get involved: An invitation to participate in user studies for IBM products.

The User Centered Design page at IBM Design